Welcome to the Technical Support & IT Help Desk Representatives Essentials Course!
LESSON # 1: IMPORTANT JOB SKILLS FOR TECHNICAL SUPPORT OR IT HELPDESK
LESSON # 2: TECHNICAL SUPPORT JOB RESPONSIBILITIES
LESSON # 3: Technical Support & IT Help Desk Tiers or Level
LESSON # 4: Common Call Drivers for Technical Support
LESSON # 5: Assessing User Ability
LESSON # 6: Escalations
Let's do a Technical Support Mock Interview!
Download: Sample Answers to the Mock Interview
COMMON TECHNOLOGY TERMS: A-D
COMMON TECHNOLOGY TERMS: E-L
COMMON TECHNOLOGY TERMS: M-R
COMMON TECHNOLOGY TERMS: S-Z
Common Technology Terms Review
Different Types of USB PORTS & SPEED STANDARDS
See how many people loved this free course!
This is a great way to learn basic knowledge in what encompasses working as a Technical Support.
This is a great way to learn basic knowledge in what encompasses working as a Technical Support.
Read LessThe mock interview and test were very helpful, especially for people who do not have any experience with Technical Support.
The mock interview and test were very helpful, especially for people who do not have any experience with Technical Support.
Read LessLearned a lot in a short amount of time. Extremely helpful visual/audio aids and practice exams. Thanks, Unliversity!
Learned a lot in a short amount of time. Extremely helpful visual/audio aids and practice exams. Thanks, Unliversity!
Read LessVery informative!!!
Very informative!!!
Read LessAng laking tulong kasi libre yung course tapos maganda sya. Mas marami na ako alam para sa interview ko. Nung nakaraan, hindi ako pumasa kasi hindi ko alam a...
Read MoreAng laking tulong kasi libre yung course tapos maganda sya. Mas marami na ako alam para sa interview ko. Nung nakaraan, hindi ako pumasa kasi hindi ko alam ang sagot pero dito tinuro kung ano ang mga ineexpect ng intrviewers na magandang sagot sa intervirws. Thank you very much!
Read LessThis is much better than the course I paid for at Udemy. And to think this is free! Thanks, Unliversity!
This is much better than the course I paid for at Udemy. And to think this is free! Thanks, Unliversity!
Read Less