Welcome to the Basic English Phrases for Call Center Customer Service Agents Course!
PART 1: THE GREETING
PART 2: GETTING THE CUSTOMER DETAILS
PART 3: CUSTOMER VERIFICATION
Lesson 1 Review
PART 1: HOW TO ASK FOR THE CALL DRIVER
PART 2: UNDERSTANDING THE CALL DRIVER
PART 3: CONFIRMING INFORMATION
Lesson 2 Review
WALKTHROUGH & TROUBLESHOOTING
Lesson 3 Review
PART 1: ASKING CUSTOMERS TO REPEAT INFORMATION
PART 2: CONFIRMING THAT YOU FINALLY UNDERSTOOD
Lesson 4 Review
PART 1: EMPATHY + PROMISE OF HELP FORMULA
PART 2: OTHER USEFUL PHRASES IN HANDLING IRATE CUSTOMERS
Lesson 5 Review
PART 1: NO EXCUSES, USE PROACTIVE LANGUAGE
PART 2: PUTTING THE CUSTOMER ON HOLD
PART 3: ESCALATING THE CASE
PART 4: COMING BACK FROM A HOLD
Lesson 6 Review
WRAPPING UP THE CALL
Lesson 7 Review
See how many people loved this free course!
I am a former csr agent but i am learning more than what i learn from a training room here. Hope this would reach more aspiring agents so they can know the r...
Read MoreI am a former csr agent but i am learning more than what i learn from a training room here. Hope this would reach more aspiring agents so they can know the right processes inside a BPO industry especially being a tech or customer representative.
Read LessI am happy and satisfied I undergone this short and concise customer service training! This is definitely useful for my career in BPO industry
I am happy and satisfied I undergone this short and concise customer service training! This is definitely useful for my career in BPO industry
Read LessI was more than ready for the mock call in the application process. If I didn't take this course, I would have been tongue tied. Yes! I got the job!
I was more than ready for the mock call in the application process. If I didn't take this course, I would have been tongue tied. Yes! I got the job!
Read LessVery informative and helpful
Very informative and helpful
Read LessIt's very helpful 😊 Thanks for this course 😍
It's very helpful 😊 Thanks for this course 😍
Read LessBig help for beginner like me. Thank you!
Big help for beginner like me. Thank you!
Read LessThe website and video player did not have issues, the material was easy to understand for someone with no Call Center experience, the quizzes were helpful fo...
Read MoreThe website and video player did not have issues, the material was easy to understand for someone with no Call Center experience, the quizzes were helpful for reviewing information.
Read LessReally makes you more ready for interviews and for the BPO industry. Extremely helpful visual/audio aids and practice exams. Thanks, Unliversity!
Really makes you more ready for interviews and for the BPO industry. Extremely helpful visual/audio aids and practice exams. Thanks, Unliversity!
Read LessVery informative and helpful
Very informative and helpful
Read LessThank You so much for the free course . It gives me more knowledge about how to communicate properly and improved the customers exprerience.
Thank You so much for the free course . It gives me more knowledge about how to communicate properly and improved the customers exprerience.
Read Less